Front Desk Associate Full Time Week Overnight

Planet Fitness • Bradenton, FL

122d

About The Position

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional 'Judgement Free' member experience! Daily responsibilities for the Front Desk Associate also include greeting members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. You will help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. You will also resolve member concerns and escalate to a Manager as needed, answer phones in a friendly manner, perform membership related functions, execute retail transactions, and ensure cleanliness and safety in the club.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Benefits

• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team-building competitions and social events

What This Job Offers

• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees