Front Desk Associate and Night Auditor - Weekends
About The Position
General responsibilities Check guests into and out of hotel in an accurate, efficient and courteous manner Efficiently and accurately handles all payments received at the property. this may be in the form of cash, credit card, etc Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction Answer incoming calls within 3 rings with the appropriate greeting. Greet guests warmly and perform registration procedures Post all charges to guest accounts in an accurate and timely manner. Upon checkout ensure that all charges and collect payment. Sell and confirm room reservations using selling techniques and strategies
Requirements
- High school diploma or equivalent
- Previous front desk experience is a plus
- Excellent written and oral skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required
- Excel and Word proficiency is desired
Responsibilities
- Check guests into and out of hotel in an accurate, efficient and courteous manner
- Efficiently and accurately handles all payments received at the property
- Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
- Answer incoming calls within 3 rings with the appropriate greeting
- Greet guests warmly and perform registration procedures
- Post all charges to guest accounts in an accurate and timely manner
- Upon checkout ensure that all charges and collect payment
- Sell and confirm room reservations using selling techniques and strategies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
