Front Desk Assistant

Brighter Beginnings•Richmond, CA

1d•$21•Onsite

About The Position

The Front Desk Assistant performs administrative and clinical duties under the direction of the Front Line Supervisor. Main duties are to lead front desk operations. The position is full-time, 40 hours per week at our Richmond Health Clinic, with occasional work at our Antioch Health Clinic.

Requirements

Minimum of High School Diploma or Equivalent
Medical Assistant Associate Degree or Medical Assistant Certificate
Bilingual (English- Spanish)
Valid California Driver’s License, a good DMV record, and transportation available to meet job requirements with vehicle insurance.
This job requires passing a background check, a negative TB test or clear chest x-ray (less than 1 year old), Physical Exam (less than 6 months old), providing updated vaccination records, Hepatitis B vaccination, annual flu vaccination, and Covid-19 vaccination.
The Physical examination must indicate that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting
All positions require applicants to have a valid California driver’s license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).

Nice To Haves

1 Year of customer service in a medical office
Skilled in Microsoft Office, data entry and use of business email
Ability to gain proficiency on additional computer programs required to perform the job.
Good verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction
Ability to work as a team by communicating, collaborating and cooperating with team members
Professional presentation and positive attitude
Occasional evenings and weekends may be required, must be willing to work a flexible schedule.
May be required to work at an alternative site

Responsibilities

Performs administrative duties under the direction of the Front Line Supervisor, Medical Director, Medical Doctor (MD), Clinic Director, Family Nurse Practitioner (FNP) or Registered Nurse (RN).
Greeting patients professionally in person or over the phone.
Registers and schedules new patients and follow up patients per Brighter Beginnings Family Health Center (BBFHC) practice.
Responsible for ensuring required demographic, financial, referral, clinical and other admission data is collected, completed and communicated per BBFHC policies and procedures.
Maintains and updates patient accounts by obtaining and recording personal and financial information.
Collect co-pay and self-pay assessments and enter charges into electronic records per BBFHC Policies and Procedures.
Check patients in and out of their appointments.
Book patient future appointments.
Conduct patient registration for CDHP Gateway Program, PE4PW (Presumptive Eligibility for Pregnant Women), FamilyPACT, and Every Woman Counts after appropriate training has been provided.
Manage fax inboxes.
Verify patient information and insurance.
Checking patient registration and admission forms are completed prior to appointment.
Promote use of Patient Portal and support patient access.
Understands and maintains HIPAA regulations: Protects patients rights by maintaining confidentiality of medical, personal, and financial information
Provides administrative support as needed to the Clinic Administrator.
Performs all other duties as trained and requested by provider and/or management.