Front Desk Assistant

PainPoint Health • Atlanta, GA

1d • $18 - $20 • Onsite

About The Position

As a Front Desk Assistant, you will serve as a key point of contact for patients while supporting administrative and clinical workflow. You’ll help maintain organized medical records, manage front desk operations, and ensure compliance with healthcare standards.

Requirements

• High School Diploma or GED required
• At least one year of experience in an administrative role required
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures such as recordkeeping and filing
• Ability to work independently
• Knowledge of confidentiality requirements and strict maintenance of patient information
• Knowledge of medical terminology, spelling, and office ethics

Nice To Haves

• Previous employment in a healthcare facility preferred

Responsibilities

• Check patients in and out
• Register patients and collect co-pays and deposits
• Prepare necessary documents including new patient paperwork, insurance cards, and notice of privacy practices
• Answer phones in a friendly manner and direct calls appropriately
• Schedule appointments and obtain necessary patient information
• Deliver compassionate support and assistance to patients and families
• Interact with physicians and office personnel in a friendly manner
• Create new patient charts and pull existing charts as needed
• File documentation into charts
• Maintain a pre-determined, organized medical record format
• Ensure confidentiality, security, and physician safety of patient medical records
• Obtain and record patient medical histories, vitals, test results, and other information while maintaining strict confidentiality
• Ensure compliance with all healthcare regulations, including HIPAA and OSHA
• Adhere to facility clinical guidelines as they relate to this position
• Prepare examination rooms
• Maintain supplies and a clean facility environment
• Complete annual mandatory training by assigned deadlines
• Perform other related duties as assigned

Benefits

• Health, Dental & Vision Insurance
• Bonusly (employee recognition program)
• DailyPay (on-demand pay access)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED