Front Desk Assistant - 3:00 PM - 10:00 PM

Lake Forest Community Association•Lake Forest, CA

2d•Onsite

About The Position

The Front Desk Associate serves as the first point of contact for members and guests and plays a key role in daily clubhouse operations, administrative support, and event coordination. This position requires organization, communication, multitasking skills, and a strong sense of ownership and follow-through. The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. Management reserves the right to add, modify, change or rescind the work of different assignment positions.

Requirements

Ability to sit for extended periods of time
Must be reliable and punctual
Must be willing to work three (3) major holidays per year (typically not past 6 pm)
High school diploma or GED
Minimum 6 months experience in a general office environment
Must be computer literate – Outlook, MS Word, Excel, PowerPoint
Must be minimum of 18 years old

Responsibilities

Provides membership applications, and obtains paperwork for membership cards
Greet Association members and guests in a professional friendly manner.
Verify membership status and issue guest passes
Provide accurate information about amenities, programs, and events
Handle questions, concerns, and conflicts with professionalism
Operate multi-line phone system, paging system, and two-way radio
Complete opening and closing procedures according to established protocols
Maintain an organized and professional front desk environment
Monitor clubhouse activity and communicate with staff and management as needed
Scan, organize, and file documents
Review, update, and maintain forms, records, and member information
Assist with data entry and ensure accuracy of records
Support administrative functions, event registration, ticket sales, and member communication
Provide occasional on-site support for events as needed.
Able to handle money, use a cash register for transactions, and balance a cash sheet
Ability to perform duties independently and ensure the safety of members and guests
Able to perform other duties as necessary