Front Desk Assistant (Santa Monica Hospital)

UCLA Health • Santa Monica, CA

123d • $26 - $37

About The Position

Our UCLA Health Santa Monica Hospital is seeking to hire a full-time Front Desk Assistant to join the Department of Orthopedic Surgery. Primary duties include answering and directing central phone lines, front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.), patient scheduling, interviewing, encounter registration, verifying insurance benefits and record benefit for finance review, monitoring collection, quality control, and processing of charge documents, updating referrals and new authorization dates and extended treatments, and other administrative duties as assigned. Please note, all employees are required to float or travel to all UCLA Orthopaedic Clinics as assigned.

Requirements

• Working knowledge of Medi-cal, HMO's, PPO's, third party payors, authorization and eligibility requirements and regulations
• Knowledge of medical terminology
• Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system
• Knowledge of patient related policies and procedures
• Knowledge of Microsoft Work, Windows, Outlook, and other PC applications
• Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)
• Skill in performing basic arithmetic operations
• Sufficient typing skills
• Strong communication skills
• Ability to work as part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public

Nice To Haves

• Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems

Responsibilities

• Answering and directing central phone lines
• Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.)
• Patient scheduling, interviewing, encounter registration
• Verifying insurance benefits and record benefit for finance review
• Monitoring collection, quality control, and processing of charge documents
• Updating referrals and new authorization dates and extended treatments
• Other administrative duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees