Front Desk Assistant Manger

Sonesta Hotels • Columbus, OH

93d

About The Position

The Front Office Assistant Manager works closely with the Front Office Manager to manage the daily operations of the Front Office staff. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Requirements

• High school graduate, some college or equivalent.
• Supervisory experience.
• Preferred 2 years experience as a Front Desk Manager.
• Experience in a hotel or a hospitality-related field preferred.

Nice To Haves

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Track record of delivering exceptional guest and client experience.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
• Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
• Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
• Review resumes for arriving groups; organize and coordinate master accounts and group special requests.
• Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as 'Manager on Duty' as required and respond to emergencies as needed.
• Maintain high standards of personal appearance and grooming.
• Coach team by providing specific feedback to improve knowledge, skills and performance.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED