Front Desk Assistant Manager

FIRST LIGHT RESORTS LLC • CA

89d • $23 - $24

About The Position

We are looking for an energetic, enthusiastic and experienced Front Desk Assistant Manager. The position supports the Front Desk Manager and works with a team of seven Front Desk and Reservation clerks. Our Front Desk Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants. The main role of the Front Desk Assistant Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, scheduling, reports, payroll and other managerial duties. We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same.

Requirements

• Prior front desk/reservations or similar experience preferably in a leadership or night auditor role.
• Excellent written, verbal and computer skills.
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards.
• Independent thinker with great initiative, but comfortable working within a defined framework.

Nice To Haves

• High integrity.
• Guest service oriented and staff-focused.
• Self-motivated (takes initiative) with high standards.
• Mature and personable with a relaxed nature.
• Dynamic, fun, and likes the outdoors.
• Flexible with a whatever it takes attitude.

Responsibilities

• Manage and motivate the Front Office team to provide a high standard of service for customers.
• Showing Initiative and problem solving.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Handles any guest complaints or contentious issues and provides a fast solution.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Review arrival list for all arrivals and to check room allocations, amenities and special requests.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Working the front desk daily with our team.

Benefits

• Healthcare benefits available after 90 days.
• 401k eligible with company match after 1 year.
• Room and board available for fixed weekly cost both Onsite and Offsite.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED