Front Desk and Office Operations Coordinator

University of Cincinnati • Cincinnati, OH

370d

About The Position

The Front Desk and Office Operations Coordinator at the University of Cincinnati is responsible for managing the daily operations of three front desks staffed by student workers. This role includes overseeing hiring, training, scheduling, and ongoing management of student staff, as well as coordinating office processes and operations to ensure efficient front desk operations and seamless office management.

Requirements

• Bachelor's Degree or five years of relevant work experience and/or specialized training in lieu of education requirement.
• One year of relevant experience in a customer service industry.
• Experience managing a large team with a complex schedule.
• Strong organizational, time-management, and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and basic website content management systems.

Nice To Haves

• Experience working in a customer service industry.
• Experience managing a large team with a complex schedule.

Responsibilities

• Manage daily operations of three front desks staffed by student workers.
• Hire, onboard, train, and supervise student workers for front desk operations.
• Develop and maintain work schedules to ensure adequate desk coverage during operational hours.
• Provide ongoing coaching, performance evaluations, and professional development opportunities for student staff.
• Create and maintain training materials, procedures, and policies for front desk operations.
• Track staff timekeeping records and resolve errors as needed, ensuring accurate reporting.
• Assist supervisor with compiling, analyzing, and interpreting front desk performance and satisfaction reports.
• Act as the primary point of contact for resolving escalated front desk issues and ensuring high-quality customer service.
• Order and manage office supplies, maintaining appropriate inventory levels.
• Maintain and track office technology inventory, ensuring proper documentation and functionality.
• Serve as the primary point of contact for copier and printer maintenance, liaising with vendors for repairs and service agreements.
• Update department website with timely and accurate information, including events, resources, and operational changes.
• Process all key & access requests.
• Represent the university in a positive manner and attend meetings/conferences.

Benefits

• Wellness program
• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Retirement plan
• Prescription drug insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees