Front Desk Ambassador

Manpower • Milwaukee, WI

3d • Onsite

About The Position

This role is the face of ManpowerGroup, as the first point of interaction with candidates, clients, community partners and employees welcoming people to our Global Headquarters Building.

Making an Impact
• This role will serve as the touch point of our brand and company to visitors of the global headquarters, providing a welcoming experience. This role represents our ManpowerGroup brand standards and serves an important role in ensuring our guests and employees feel welcome and cared for at our Global Headquarters.
• Maintain the internal reservations for event spaces at HQ, handling conflicts and multiple priorities.
• Manage visitors using our electronic visitor management system, WhosOnLocation and provide trouble shooting as needed.
• Manage audio visual needs for on-site events.
• Create event signage, digital display graphics and name tags.
Sharing Expertise
• Support event planners with correspondence and tracking event information, including logs and reports.
Gaining Exposure
• Serve as a ManpowerGroup Tour Guide, providing exemplary and interesting tours of our HQ building, engaging with participants and answering questions.
Your Typical Day
• Greet employees, clients and visitors as they enter ManpowerGroup’s Global Headquarters by providing concierge services such as luggage assistance and making local restaurant and activity recommendations.
• Handle incoming calls, emails and other communications.
• Manage internal conference room reservations for internal and external stakeholders.
• Work primarily involves sitting/standing at the front desk for long periods of time.
Other accountabilities as assigned

Requirements

• High School Diploma
• 1+ years of prior experience in an office, hospitality or customer service setting.
• Experience with Microsoft software such as: PowerPoint, Outlook, Word, Excel.
• Comfortable working in a busy environment with a variety of evolving job duties.
• Moderate physical labor that includes moving and lifting event materials and luggage up to 40 pounds.
• Flexible schedules required. Front desk hours are M-F 6:30am-6:30pm. Front Desk Ambassadors will have a standard, steady schedule but need the ability to support additional front desk hours as needed, including occasional evening and weekend work with notice provided (typically one+ months’ notice).

Nice To Haves

• A basic knowledge of a foreign language
• Associate’s or Bachelor’s Degree
• Familiarity with the Milwaukee metropolitan area.
• Experience with 0365 OneDrive and Microsoft Teams.

Responsibilities

• Maintain the internal reservations for event spaces at HQ, handling conflicts and multiple priorities.
• Manage visitors using our electronic visitor management system, WhosOnLocation and provide trouble shooting as needed.
• Manage audio visual needs for on-site events.
• Create event signage, digital display graphics and name tags.
• Support event planners with correspondence and tracking event information, including logs and reports.
• Serve as a ManpowerGroup Tour Guide, providing exemplary and interesting tours of our HQ building, engaging with participants and answering questions.
• Greet employees, clients and visitors as they enter ManpowerGroup’s Global Headquarters by providing concierge services such as luggage assistance and making local restaurant and activity recommendations.
• Handle incoming calls, emails and other communications.
• Manage internal conference room reservations for internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees