Front Desk Agent

Marriott International • Boynton Beach, FL

418d • $35,360 - $35,360

About The Position

The Front Desk Agent at Courtyard By Marriott is responsible for ensuring guests have a positive experience from check-in to check-out. This role serves as the face of the hotel, facilitating communication between departments and addressing guest needs to create a welcoming atmosphere.

Requirements

• Must be able to speak, read, write, and understand English.
• Good communication skills, both verbal and written.
• Basic computer skills are required.
• Ability to complete assigned tasks without close supervision.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Ability to lift up to 15 lbs. occasionally.
• Must clock in and out for shifts and breaks responsibly.
• Uniform must be clean and properly worn with a name tag.
• Visible tattoos and piercings must comply with hotel standards.

Nice To Haves

• Ability to speak, read, and/or write in languages other than English.
• Strong problem-solving skills.
• Working knowledge of the hotel's front desk OPERA system.
• Previous experience at another hotel's front desk.
• Willingness to work a flexible schedule including nights, weekends, and holidays.
• Desire to go above and beyond basic job requirements to assist guests and colleagues.

Responsibilities

• Greet and welcome guests upon arrival.
• Thank guests and encourage them to return upon departure.
• Ensure smooth check-in and check-out of all guests through proper handling of guest accounts.
• Handle guest requests and problems, satisfying their needs within acceptable guidelines.
• Perform additional duties including AYS, business center, and guest relations/concierge.
• Maintain a positive and productive atmosphere at the desk and foster good relationships with managers and associates in other departments.
• Provide outstanding customer service and ensure the work area is clean and organized.
• Facilitate professional communication with other departments over the radio.
• Follow cash/credit handling and banking procedures for guest check-ins and check-outs.
• Stay informed about hotel availability and sales strategy through communication with the front desk supervisor.
• Know hotel room types, available inventory, amenities/services, and outlet hours of operation.
• Report to work on time in proper uniform, including name tag, and comply with personal appearance standards.
• Attend department meetings and implement information into daily work.
• Have knowledge of the surrounding area to provide directions and recommendations to guests.
• Handle guest packages, faxes, and luggage correctly.
• Know safety deposit box procedures and follow end-of-shift paperwork review and bank drop procedures.
• Assist other departments and guests as requested and report any safety hazards immediately.
• Report any on-the-job injuries to the manager, regardless of severity.
• Perform other duties as assigned.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED