Part-Time Front Desk Agent

Sage Hospitality • Detroit, MI

1d • Onsite

About The Position

Shinola Hotel is seeking a Part-Time Front Desk Agent to create timeless memories and quality experiences for guests and associates alike. The world’s first Shinola Hotel is Detroit’s new living room, transforming from a watch company into a luxury brand with a lasting impact on visitors and locals. Born in Detroit, the Shinola team is committed to building upon the city’s history and creating thoughtfully designed spaces and experiences. As part of Sage Hospitality Group, the company strives for excellence, enriching lives one experience at a time, and empowering employees to make positive impacts. They value genuine service, building relationships, and creating unforgettable experiences. Shinola Hotel looks for independent thinkers who harness their entrepreneurial spirit and are not afraid to forge their own path, welcoming risk-takers and creative spirits. Sage recognizes that employee success is about more than work, investing in personal and professional growth. The role involves responding professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services, and responding to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Requirements

• High School diploma or equivalent
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED