Front Desk Agent-Wellsworth Hotel

SHANER•Southbridge, MA

3d•Onsite

About The Position

Shaner Hotels has an amazing opportunity at our Wellsworth Hotel, a 203- room modern structure with historic attributes, features 24,000 square feet of state-of-the-art meeting space and an exceptional food & beverage operation. Located in the charming New England town of Southbridge, Massachusetts, the Wellsworth Hotel is within an hour’s drive of both Boston and Hartford. This elegantly restored, historic hotel combines the beauty and hospitality of a modern hotel with historical touches yet the technological convenience of an IACC-accredited conference center. It has a full-service lounge, restaurant, indoor pool, and extensive fitness center including racquetball and basketball courts.

Requirements

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation.
Greet guests/visitors in a courteous, enthusiastic and professional manner.
Check-in and Check-out guests.
Proper telephone service to include all incoming external and internal calls and setting of wake-up calls.
Handling of mail, faxes, messages and deliveries.
Utilization of Stay n Touch, Toast, Word and Excel.
Maintain supply of complimentary guest amenities through housekeeping.
Refill the Sundry shop upon shift completion.
Complete daily shift checklist.
Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience.
Assist all guests in any way possible in a professional and courteous manner.
Working knowledge of emergency procedures to ensure employee and guest safety.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.