Front Desk Agent - Winter 2025/26
About The Position
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading. The Front Desk Agent position is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist/resolve guest issues.
Responsibilities
- Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
- Gives appropriate key to guests for the assigned room/condo.
- Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
- Issues ski tickets during winter season to persons with packages that include skiing/riding.
- Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
- Issues golf vouchers during the summer to persons with packages that include golf.
- Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
- When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
- Makes dining room reservations when required.
- Must be well groomed and professional in appearance, wearing uniform items provided.
- Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
- Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
- Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.
Benefits
- Wage: $18.00 per hour
- Paid Sick Time
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
