Front Desk Agent- InterContinental Boston

IHG • Boston, MA

6h

About The Position

As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.

Requirements

• Fluent in English; other languages a plus
• Comfortable with property management and reservation systems
• Strong problem-solving, multitasking, and organizational skills
• High school diploma or equivalent required; some college preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Able to lift up to 50 lbs and remain on feet for extended periods

Nice To Haves

• Previous experience in a luxury or Forbes-rated hotel preferred
• Natural ability to build rapport and deliver intuitive, guest-centered service

Responsibilities

• Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
• Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
• Recognize IHG One Rewards members and returning guests with tailored acknowledgment
• Deliver personalized service and thoughtful recommendations, anticipating guest needs
• Handle cash, credit card, and billing transactions with security and precision
• Resolve concerns or requests with empathy, timeliness, and a sense of ownership
• Clearly document and communicate guest preferences across departments
• Maintain a lobby environment aligned with Forbes luxury standards
• Actively participate in daily briefings and Forbes service training
• Uphold the principles of Forbes Five-Star behavior standards, including: Gracious, intuitive, and sincere communication Anticipatory service and attention to detail Professional demeanor, grooming, and body language Consistent use of guest names and recognition moments Polished service recovery and emotional intelligence

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid vacation, holidays, and wellness days
• Complimentary staff meals and dry cleaning
• IHG Employee Room Benefit Program – Global hotel discounts
• Ongoing Forbes service training and development
• A sophisticated, inclusive, and growth-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED