Courtyard Boise Front Desk Agent
About The Position
Experts in the art of hospitality, Courtyard by Marriott and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at Courtyard, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience. Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout. Warmly and professionally welcomes all guests. Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treats requests with professionalism, tact, and a courteous manner. Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly. Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events. Maintains knowledge of upcoming events, local area, and hotel offerings. Perform other job-related duties as assigned.
Requirements
- Must have excellent English communication skills and be able to read, write and speak fluently.
- Customer Service background preferred but not required.
- Ability to operate computer, cash register and calculator
- Ability to work well as part of a team or on your own and can solve problems independently
- Project a professional image at all times through appearance, dress, and behavior.
- Capability to manage multiple tasks simultaneously while maintaining attention to detail
- Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds.
- Prolonged periods of standing at front desk and working on a computer.
- Evenings (2-10pm or 3-11pm)
- Availability to work weekends and holidays according to business needs.
Nice To Haves
- Customer Service background preferred but not required.
Responsibilities
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and a courteous manner.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Perform other job-related duties as assigned.
Benefits
- Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
