Part-Time Front Desk Agent with Experience in Hotels - Fairfield Inn Sav Midtown

Fairfield Inn & Suites Savannah Midtown•Savannah, GA

17h

About The Position

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED. Our shifts are 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am. We have availability 7 days a week! We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service

Requirements

Previous experience working as a front desk agent or in a similar role is preferred, but not required
A high school diploma or equivalent vocational training certificate
Flexible work schedule
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or the points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working environment

Nice To Haves

Experience working at a hotel establishment (highly desired)

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Front desk agents provide exceptional customer service
You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
You will maintain positive guest relations at all times
Front desk agents will resolve guest complaints and ensure guest satisfaction
You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
Front desk agents will process all guest check-ins and verify registration information with the guest
You will handle overbooked or 'walked' guests
Front desk agents will accept and record wake-up call requests
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
You will resolve discrepancies on the room status report with housekeeping