Front Desk Agent (Boston)

Yotel•Boston, MA

3d•$33

About The Position

Front Desk Agent Position Overview: The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Front Desk Agent reports directly to the Front Desk Managers on duty. This is a hourly position with the rate of pay of $33.35 an hour. Front Desk Agent Major Duties & Responsibilities: Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times. Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. Execute guest room moves as needed and communicate such to Cabin Crew managers. Post charges from retail into the OPERA system and obtain payment from the guest. Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift. Assist with luggage requests. Own customer complaints and issues and empower oneself to seek immediate resolve. Extend professionalism and courtesy to crew members and customers at all times. Perform tasks as assigned by the Director of Rooms and Front Officel Managers. Provide and assist guests with general services and information that enhances the YOTEL Boston guest experience. Maintain current listings of area attractions, activities and transportation timetables. Maintain absolute cleanliness and ordinance of all areas and displays at the Front Desk. Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance. This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned. Front Desk Agent Skills/Qualifications: College degree and /or expereience in Hospitality or related field. Minimum 2 years of customer service experience in upscale hotel environment. Knowledge of and ability to operate personal computers and various property specific applications. Ability to read and speak English fluently. Second or multiple languages are a plus. Ability to perform under pressure. Ability to stand for a period of 8 hours. Ability to lift 20 lbs and to push / pull carts weighing up to 30 lbs. What are YOTEL people like? Pro-active with a ‘can do’ positive attitude. Likes to be busy, always looking for the next task or goal to achieve. Great attention to detail in everything that they do. Sociable and confident with each other and our guests. Friendly, warm and welcoming always. Professional in their outlook, taking pride in their appearance, performance and reputation. Takes responsibility for their actions and those of the wider team. Likes to own problems and find solutions for the benefit of the guests and team alike.

Requirements

College degree and /or expereience in Hospitality or related field.
Minimum 2 years of customer service experience in upscale hotel environment.
Knowledge of and ability to operate personal computers and various property specific applications.
Ability to read and speak English fluently.
Ability to perform under pressure.
Ability to stand for a period of 8 hours.
Ability to lift 20 lbs and to push / pull carts weighing up to 30 lbs.

Nice To Haves

Second or multiple languages are a plus.

Responsibilities

Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times.
Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
Execute guest room moves as needed and communicate such to Cabin Crew managers.
Post charges from retail into the OPERA system and obtain payment from the guest.
Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
Assist with luggage requests.
Own customer complaints and issues and empower oneself to seek immediate resolve.
Extend professionalism and courtesy to crew members and customers at all times.
Perform tasks as assigned by the Director of Rooms and Front Officel Managers.
Provide and assist guests with general services and information that enhances the YOTEL Boston guest experience.
Maintain current listings of area attractions, activities and transportation timetables.
Maintain absolute cleanliness and ordinance of all areas and displays at the Front Desk.
Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.