Front Desk Agent- Full-Time

Davidson Hospitality Group•Kissimmee, FL

About The Position

Embassy Suites Orlando Sunset Walk, located in the vibrant city of Kissimmee, Florida, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish hotel that offers exceptional service and an unforgettable guest experience. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features spacious suites, contemporary amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Embassy Suites Orlando Sunset Walk team, you'll have the chance to provide outstanding service to our guests, work in a dynamic tourist destination, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Orlando Sunset Walk in Kissimmee, FL! Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction