Front Desk Agent (Full-Time) The Cook Hotel

LSU Alumni Association • Baton Rouge, LA

1d

About The Position

The Front Desk Agent – Full Time at The Cook Hotel will be responsible for managing the guests’ experience by providing excellent customer service and assisting with training the Front Desk Agents to meet hospitality standards. Front Desk Agent will also be responsible for handling front desk employee issues and submitting guest complaints or issues to the appropriate hotel manager if needed. The Front Desk Agent must be friendly, outgoing, and possess excellent communication and problem-solving skills.

Requirements

• A high school degree or equivalent is required.
• 1-2 years working in a hotel/resort, or an office environment within the hospitality, communications, or related University experience preferred.
• Requires a flexible schedule, including the ability to work evenings, weekends, and holidays.
• Oral/written communication skills.
• Organization skills.
• Customer/Client Focus.
• Stress Management/Composure.
• Thoroughness.

Responsibilities

• Answers, assists, and directs all incoming telephone calls to appropriate parties in a timely, professional and courteous manner.
• Greets and welcomes guests and provides excellent customer service to all guests of the hotel.
• Checks in arriving guests, assigns rooms and keys and pays close attention to room availability.
• Checks out guests and provides feedback options.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Provides suggestions of places to visit, eat and shop.
• Arranges transportation.
• Maintains hotel records.
• Serves as assistant group sales agent taking primary information for group sales blocks, sorting by market and directing to appropriate sales agents. Assists with booking group reservations by entering rooming lists and payment information.
• Cross-trains with Night Audit Manager to serve as relief for that position.
• Serves a combination of roles, including as back up to Front Office Manager and Inside Sales/Reservation Manager.
• Assists with LSU Alumni Association activities including football game day and LSUAA events.
• Performs other duties and tasks as may be assigned from time to time by the Supervisor.

Benefits

• 401(k)
• Dental insurance
• Health Insurance
• Life insurance
• Paid time off
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED