Front Desk Agent | Tierra Verde Residence Inn

SHANER•Saint Petersburg, FL

10h

About The Position

Shaner Hotels has an amazing opportunity to join our team at our Tierra Verde Residence Inn, located in the St. Petersburg area. This 90-room hotel features over 875 square feet of event spaces for corporate or social events. We offer Vista at the Top, our rooftop bar/restaurant that provides incredible panoramic waterfront views.

Requirements

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

previous hotel experience
Computer experience
Bilingual English/Spanish

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
process all payments according to established hotel requirements
Provide information and services to any guest or visitor in a friendly, professional manner.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.