Front Desk Agent | Carnegie House State College

SHANER • State College, PA

7d • Onsite

About The Position

Shaner Hotels has an amazing opportunity as our newest addition to our portfolio, Carnegie House, located in State College, PA.
From the website: Travelers seeking a serene retreat just minutes from the dynamic community of State College, Pennsylvania, will find Carnegie House an intimate gem of exquisite hospitality.
Our 21-room boutique inn welcomes you in the finest traditions of European country manors, offering luxurious yet relaxed lodging with premier amenities, the finest dining and magnificent scenery to ensure an exceptional stay.
The guiding principle of Carnegie House is Ceud Mile Failte, Scottish Gaelic for “One Hundred Thousand Welcomes,” and in that spirit we strive to offer our esteemed guests an impeccable hospitality experience. We are always eager to meet talented service professionals who wish to join our valued team.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees