General Manager Assistant

ALL TEMPS PERSONNEL SERVICES • Tyler, TX

7d • $11

About The Position

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional customer service. This position is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and ensuring a welcoming and efficient experience for all visitors.

Requirements

• High school diploma or equivalent (hospitality or related field preferred)
• Previous customer service or hospitality experience is a plus
• Strong communication and interpersonal skills
• Basic computer skills and familiarity with reservation systems (preferred)
• Ability to multitask and remain calm under pressure
• Professional appearance and positive attitude
• Flexibility to work various shifts, including nights, weekends, and holidays

Responsibilities

• Greet guests in a friendly, professional manner upon arrival and departure
• Check guests in and out of the hotel efficiently and accurately
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and in-person inquiries regarding hotel services, availability, and local information
• Handle guest requests, concerns, and complaints promptly and professionally
• Process payments, verify billing information, and maintain accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a clean and organized front desk area
• Follow hotel policies, procedures, and safety standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees