Front Desk Agent / $18 hour

BBL Hospitality•Saratoga Springs, NY

1d•Onsite

About The Position

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule.

Requirements

High school diploma or equivalent preferred
Typing skills
Computer aptitude
Interpersonal skills
Reading skills
Writing skills
Mathematical abilities, including basic math

Responsibilities

Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates
Prepares for group check in and out, and VIP arrivals
Becomes informed of events/functions in the hotel during the shift
Checks guests out of the hotel
Processes customer payments according to established policies and procedures
Responds to guest requests promptly
Promotes hotel services, facilities and outlets
Provides guests with information such as local attractions and directions to increase guest satisfaction
Resolves guest complaints to the satisfaction of the customer
Informs supervisor of major problems, complaints, disturbances or unhappy guests
Books guest reservations or coordinates with reservation center
Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit
Posts all charges
Completes cashier’s report, prepares deposit and counts cashier bank
Issues, controls and releases guest safe-deposit boxes