Front Office - Front Desk Agent

Human Resources • Tempe, AZ

1d

About The Position

AC Hotel Phoenix Tempe/Downtown by Marriott is a 159-room lifestyle select-service hotel located in the all-new 43-acre Hayden Ferry Lakeside Business Park alongside the Tempe Town Lake Salt River. Less than five miles from Phoenix Sky Harbor International Airport, this property is a walking distance to downtown Tempe, and steps away from Arizona State University and Sun Devil Stadium. We invite you to become part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level? Apply Today!

Requirements

• Previous experience in hospitality or customer service is advantageous.
• Ability to thrive in a dynamic environment and manage multiple tasks efficiently.
• Strong attention to detail and a dedication to delivering excellence in service.
• Flexibility to work weekends and holidays as required by the resort's schedule.
• Maintain a polished and professional demeanor at all times.
• Excellent communication skills and a friendly disposition to interact positively with guests and colleagues.

Nice To Haves

• One-Two years prior equivalent experience required. Hotel experience preferred.
• CRP/first aid certification.
• Bilingual (Spanish/English)

Responsibilities

• Maintain cleanliness and tidiness in all public areas of the hotel, including lobbies, restrooms, and all public areas.
• Restock supplies and amenities in public areas as needed to ensure guest satisfaction.
• Assist with the setup and breakdown of events and activities held in public areas and cleaning meeting spaces.
• Promptly report any maintenance issues or safety hazards to the appropriate personnel.
• Deliver outstanding customer service to guests and colleagues by being courteous, helpful, and attentive.
• Adhere to all safety and sanitation protocols to uphold the resort's standards.
• Fulfill other duties as assigned by management to support the smooth operation of the hotel.
• Must wear non-slip, oil resistant shoes. Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations. OSHA laws required the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees