Front Desk Agent - Part time - PM shift
About The Position
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Requirements
- High school Diploma or equivalent
- Credit Card handling experience preferred
- Hotel Front Desk experience preferred
- Experience with hotel reservations software preferred
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent written and verbal communication and organizational skills
- Team-oriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
Responsibilities
- Greet and check-in guests in a friendly manner
- Assist in taking reservations, pre-registrations, and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining, shopping, and other "hidden gems" nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Performs all check-out tasks
- Ensure all cash, checks, and credit card balances at the end of each shift
- Answer questions and address guest needs and requests
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
Benefits
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Medical, Dental, and Vision insurance available to eligible employees
- Wellness benefits available to eligible employees
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
