Front Desk Agent - PM Shift
About The Position
We are looking for an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. As a Front Desk Agent, you will: Greet each guest with a genuine and warm welcome, setting the tone for their stay. Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process. Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor. Accept payments through various methods, including cash, check, or credit cards. Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience. Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system. Individual must possess and adhere to the following core values: Integrity – Doing the right thing when no one is looking. Passion – Creating a positive impact. Work Ethic – Taking pride in your work.
Requirements
- Must be able to work second or overnight shift.
- Excellent verbal and written communication skills.
- Must have proficient computer and keyboard skills.
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Occasional carrying and lifting of items up to 15 pounds.
- Ability to work a flexible schedule to include weekends and holidays.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Responsibilities
- Greet each guest with a genuine and warm welcome, setting the tone for their stay.
- Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process.
- Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
- Accept payments through various methods, including cash, check, or credit cards.
- Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
- Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
