Front Desk Agent - Hilton Garden Inn Emeryville
About The Position
Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
Responsibilities
- Provide exceptional customer service, creating a positive first impression for guests
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
