Front Desk Agent - Drift Santa Barbara

TMC Hospitality • Santa Barbara, CA

57d • Onsite

About The Position

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

Requirements

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team-player energy with the ability to collaborate across departments

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

Benefits

• Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, Etc.)
• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design-forward work environment in the heart of Santa Barbara
• Flexible scheduling for both full-time and part-time roles
• A company that values people, creativity, and a modern approach to hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed