Front Desk Agent | Fairfield Inn Harrisburg International Airport

SHANER • Middletown, PA

13d • Onsite

About The Position

Shaner Hotels has an amazing opportunity at our Harrisburg Fairfield Inn & Suites. Located adjacent the terminal of Harrisburg International Airport, the Fairfield Inn & Suites is the perfect location for your career to begin in Central Pennsylvania. Featuring 123 spacious guest rooms, the Fairfield Inn is the closest hotel to the airport. The property features a complimentary breakfast, fitness center, meeting space and a lobby lounge serving lunch, dinner, and cocktails.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED