Front Desk Agent part-time/full-time-Extended Stay America Premier Suites Chandler Az
About The Position
We are looking for people that have a passion for excellent customer care! Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience. If you enjoy engaging with others, have a winning personality and high sense of responsibility - this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike.
Responsibilities
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Benefits
- Benefits (Full Time Associates only)
- We offer competitive wages.
- Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
