Front Desk Agent - The Inn at Canaan

The Inn at Canaan•Davis, WV

2d•$13 - $15

About The Position

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you! Compensation: $13.00-$15.00 per hour (Based on experience) Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts. Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.

Requirements

High School diploma
1-2 years of experience working as a hotel front desk agent preferred
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as RoomKey is a plus.
Organizational skills and attention to detail
Must be positive and personable
Must be able to work unsupervised
Must possess’ a positive attitude and work well with other team members
Must be able to communicate clearly with managers, and other personnel.
Be able to reach, bend frequently and lift up to 40 pounds
Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to work in a fast paced environment

Nice To Haves

Experience using hotel reservation system such as RoomKey is a plus.

Responsibilities

Answer any phone calls that come through to the Inn.
Greet and welcome all guests in a professional and hospitable manner
Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs
Register guests and assign them a guest room
Have a thorough working knowledge of hotel property management system
Verify customers' credit, and establish how the customer will pay for their bill
Keep records of room availability and guests' accounts using the specified POS
Working knowledge of all rates, packages, and booking restrictions
Review the reservation transaction reports daily
Compute bills and collect payments from guests
Issue room keys and help guest get all of their luggage to their rooms
Have full knowledge of all parking options and charges, always offering luggage assistance
Monitor guest accounts and post charges
Review accounts and charges with guests during the check out process
Contact housekeeping or maintenance staff when guests report problems
Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Keep in contact with housekeeping to keep accurate records of room status
Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints
Receive and expedite all guest messages, faxes, packages, and mail received
Make and confirm reservations over the phone and those submitted online
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
Record guest comments or complaints, referring customers to managers as necessary
Providing information to guests about hotel policies, services, and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling rooms to “walk-in” customers.
Cleaning the front desk area, maintaining daily logs.
Balancing shift work and cash drawers.
Any other duties assigned by Supervisor.