Overnight - Front Desk Agent - ZYUMB

IHG•Town of Le Ray, NY

16h•Onsite

About The Position

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry. This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Fluency in the local language
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Flexibility - night, weekend and holiday shifts are all part of the job
High school diploma or qualification
Ideally, at least one year in a front desk or guest service position
Ability to lift, push, and pull big objects up to 50lbs (23 kg), involving bending and kneeling

Nice To Haves

Extra language skills
A college or university degree

Responsibilities

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM)
Performs crucial accounting and reporting tasks
Balances daily transactions
Verifies guest accounts
Prepares financial/operational reports for management
Processes laundry
Check-in/check-out hotel guests in a timely and professional manner
Process all payments per established procedures
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
Be a trusted contact for all guests
Help guests with anything from bill issues to local knowledge
Loop in management when necessary
Follow safety procedures and report all incidents
Wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help