Front Desk Agent - Full Time

Pyramid Global Hospitality•Cambridge, MA

About The Position

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is preferred. Experience: Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.

Requirements

Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is preferred.
Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
Promptly answer the telephone using positive and clear communication.
Input messages into the computer and update Guest profiles.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, guest request, etc.
Take ownership of guest challenges and follow through to ensure guest satisfaction.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Complete all other assignments, duties and tasks as assigned by their Supervisor & Management.