Front Desk Agent | Towneplace Suites Columbus North-OSU

SHANER • Upper Arlington, OH

8h

About The Position

Shaner Hotels has an amazing opportunity at our 119-room Upper Arlington
TownePlace Suites, located just minutes away from Ohio State University.
Situated in Columbus, our guests are just steps away from enjoying all that
Columbus has to offer, and you could be a part of that experience for our
guests.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED