Front Desk Agent - Limelight Snowmass - Winter

Aspen Skiing Company, L.L.C.•Snowmass Village, CO

47d

About The Position

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.

Requirements

High School Diploma or high school equivalent preferred
1 year of customer or guest experience preferred
Previous front desk experience preferred
Basis knowledge of local mountain, town activities and events in the area
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics

Responsibilities

Welcome guests upon their arrival and assign rooms
Provide summary of the hotel and the amenities offered to guests
Coordinate with other departments daily needs or special requirements for all hotel guests
Recommend restaurants and activities for guest's ability/skill level and interest
Responsible for maintaining cash bank and for daily settling of cash bank
Accept reservations, changes, and cancellations.
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned