Front Desk Agent - 2nd Shift

Lodgco Hospitality•Traverse City, MI

About The Position

The Courtyard by Marriott in beautiful Traverse City is on the lookout for passionate Front Desk Agents to support guest service operations at our newly renovated hotel! We are hiring for 2nd shift (2 p.m. – 10 p.m.) positions. If you are a dynamic hospitality professional dedicated to providing exceptional guest service, we can't wait to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
Satisfactory criminal background screening required
Valid driver’s license with safe driving record may be required
verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds
This position requires variable hours based on the needs of the hotel including nights and weekends.

Nice To Haves

Hotel or customer service experience is preferred

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes