Front Desk Agent - The Scarlet

Davidson Hospitality Group•Lincoln, NE

3d•Onsite

About The Position

Join the passionate and dynamic team at The Scarlet, A Tribute Portfolio Hotel, where bold style and unforgettable experiences come together! Located in the heart of Lincoln, Nebraska, our boutique hotel is known for its unique design, vibrant atmosphere, and exceptional guest service. With thoughtfully designed guest rooms, creative dining at our signature restaurant, and inspiring event spaces, The Scarlet offers a one-of-a-kind environment where your talents can shine. We’re looking for energetic, service-driven individuals who are ready to create memorable moments and grow their hospitality careers in a culture built on teamwork, creativity, and excellence. If you’re passionate about delivering personalized service and thrive in an innovative, high-energy setting, The Scarlet is the perfect place to take your career to the next level. Apply today and be part of something extraordinary! Are you an energetic, people-loving, go-getter who thrives on creating unforgettable guest experiences? Join our team as a Front Desk Agent at The Scarlet Hotel, where small-town generosity meets modern innovation. We’re a hub of style, connection, and creativity — bringing together travelers, students, alumni, and locals all seeking an authentic taste of Nebraska. When you stay at The Scarlet, you’re not just a guest — you’re one of us. As a Front Desk Agent at The Scarlet Hotel, you’ll be the first friendly face our guests meet — setting the tone for an exceptional stay. You’ll deliver outstanding customer service through smooth, accurate check-ins and check-outs, prompt and professional communication, and a genuine passion for helping others. From sharing local dining and attraction tips to collaborating with other departments for seamless guest experiences, you’ll ensure every visitor feels valued and connected. With strong attention to detail, a proactive mindset, and pride in maintaining an organized front desk, you’ll help make The Scarlet a place where every guest feels like one of us. If you’re ready to grow your hospitality career in a fun, fast-paced, and community-driven environment that celebrates school pride and genuine connection — Go Big Red!

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent