Part Time - Overnight - Front Desk Agent - ZYWPA
About The Position
Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Requirements
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
- Fluency in the local language
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification.
- Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Nice To Haves
- Extra language skills
- A college or university degree
- At least one year in a front desk or guest service position
Responsibilities
- Check-in/check-out hotel guests in a timely and professional manner
- Process all payments per established procedures
- Process laundry
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Record and act on guest preferences, and handle their messages, requests, questions, and concerns
- Help guests with anything from bill issues to local knowledge, and loop in management when necessary
- Report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
Benefits
- Great salary and benefits
- Great room discount
- Superb training
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
