Front Desk Agent - PM Shift

The Hedreen Hotel Employer•Seattle, WA

5d•$25

About The Position

We are seeking a Renaissance Front Office Agent to work the PM shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests’ needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related field
Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems
Proficient computer skills
Ability to de-escalate dynamic situations
Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment

Responsibilities

Cultivate and Maintain Guest Relations
Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible
Address guests' service needs and special requests in a professional, positive, and timely manner
Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed
Collaborate with and contact appropriate individual or department to deliver and exceed our guests’ needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue
Manage and secure bank
Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits
Receive and record wake-up call requests and deliver to appropriate department
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

Benefits

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events