Front Desk Agent - Residence Inn / Fairfield Inn: Maryland Heights, MO

Midas Hospitality • Maryland Heights, MO

1d • Onsite

About The Position

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel located in Maryland Heights, MO. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.

Requirements

• Experience in a customer service industry is required

Nice To Haves

• Previous experience as a Front Desk Agent is preferred

Responsibilities

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.
• Work a varity of shifts ranging from 7 am to 3 pm or 3 pm to 11 pm with Monday to Sunday availability.

Benefits

• Growth and development tools and access to learning
• Robust PTO policies
• Medical/Dental/Vision Coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed