Front Desk Agent | Courtyard by Marriott Faro Blanco Resort

SHANER•Marathon, FL

1d•Onsite

About The Position

Shaner Hotels has an amazing opportunity at our 83 room-Courtyard Marathon Florida Keys. This hotel is conveniently located on the Florida Bay in Marathon, offering easy access to the area's top destinations, including Aquarium Encounters, Big Pine Key and Key West. We offer our guests a well-equipped fitness center; on-site dining for breakfast, dinner, and cocktails; and an outdoor infinity pool with hot tubs and a tiki bar.

Requirements

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Computer experience preferred.
Bilingual English/Spanish a plus.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
Process all payments according to established hotel requirements
Provide information and services to any guest or visitor in a friendly, professional manner
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.