Marram Front Desk Agent Full Time

BRIDGETON HOLDINGS GROUP • Montauk, NY

7d • $18 - $22 • Onsite

About The Position

ABOUT THE ROLE Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.

Requirements

• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

• Previous hotel-related experience preferred.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Properly secure guest information.
• Able to learn safety, emergency, and accident prevention policies and procedures.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Understand and adhere to proper credit card and cash handling policies and procedures.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Manage and resolves all guest complaints in a professional and courteous manner.
• Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance, Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees