Front Desk Agent - Part Time

The Mint Gaming Hall Kentucky Downs•Franklin, KY

2d•$15

About The Position

The Front Desk Agent enhances the guest experience by providing knowledgeable & professional service to all Team Members and guests. Front Desk Agents accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Answers telephones. Understand Bonvoy & The Mint Gaming Hall rewards programs. Must possess the ability to problem solve and address guest concerns through effective communication skills and the ability to demonstrate good judgement to include seeking management’s assistance as needed.

Requirements

High school diploma or general equivalency diploma (GED) preferred.
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must be 18 years of age or older.
Must pass any and all required background checks.

Responsibilities

Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit and establish how the customer will pay for the accommodation.
Stocks, cleans and provides service to the market area.
Stocks, tracks, and orders supplies as needed.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Reports any maintenance or safety concerns to supervisor in a timely manner.
The ability and willingness to work in a fast-paced and high-volume environment.
To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintain regular attendance at scheduled shift and staff meetings
Maintain professionalism and a friendly and approachable demeanor throughout the shift.