Front Desk Agent - Drift Nashville

TMC Hospitality•Nashville, TN

18h•Onsite

About The Position

Front Desk Agents are often the first impression of the hotel. They welcome guests warmly into our spaces and ensure our guests get exactly what they need, such as help with check in, tips on city attractions, dining reservations, help with luggage and getting to their desired locations. Our Front Desk Agents are well-rounded and willing to jump in to help any of our teams meet and exceed guest expectations.

Requirements

Public speaking and communication skills
Experience in hospitality or customer service is desirable
Ability to multitask and prioritize in a fast-paced environment
Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy
Proficient computer skills, including knowledge of reservation systems and basic office software
Flexible schedule, including availability to work evenings, weekends, and holidays

Nice To Haves

Experience in hospitality or customer service is desirable

Responsibilities

Anticipate guests’ needs and responds quickly & professionally to all guest requests
Provide information on property amenities and facilities
Monitors traffic flow and guest queues within public areas, directing guests as appropriate
Assists in Guest Pre-Checkin, Check-in and Check-out process
Responds promptly to Emergency situations and alerts Management when needed
Must be tech savvy, adhering to the process of communicating promptly with the remote team and management via Slack in regard to Guest requests/issues.
Addresses guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
Maintain complete knowledge at all times of all hotel features/services, activities, and events.
Be able to communicate effectively with guest and provide exceptional customer service
Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and at whatever time during your shift.
Maintain positive guest relations at all times
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Coordinate with and support other hotel departments to ensure guest satisfaction
Assist with special projects or events as needed