Front Desk Agent (Full-Time) - $17.50/hr!

The Lake House on Canandaigua • Canandaigua, NY

21d • $18

About The Position

The Front Desk Agent is responsible for delivering exceptional service to our guests, creating a welcoming and seamless arrival and departure experience. This role serves as the face of the property and works cross-functionally with various departments to ensure guest satisfaction.

Requirements

• Previous customer service or hospitality experience preferred
• Proficiency with computers and ability to learn property management systems (Infor HMS experience a plus)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• High level of professionalism and attention to detail
• Ability to stand and walk for extended periods of time
• Ability to lift, push, or carry up to 25 lbs
• Availability to work weekends, holidays, and flexible shifts including mornings, evenings, and overnights
• Must be eligible to work in the United States without sponsorship

Responsibilities

• Greet and check in guests, following proper procedures for payment, identification, and room assignment
• Respond promptly to guest inquiries, requests, concerns, and complaints in a professional and efficient manner
• Pre-block rooms for VIPs, groups, and guests with special requests
• Maintain a strong knowledge of the hotel’s offerings, promotions, and events
• Handle phone calls, email inquiries, and reservations accurately and courteously
• Utilize property management systems (Infor HMS and others) to manage daily operations, including check-in/out, room status, billing, and reporting
• Execute concierge services such as providing directions, recommendations, and assistance with local bookings
• Communicate effectively with Housekeeping, Sales, Food & Beverage, and Maintenance to support guest needs
• Follow all cash handling, credit card, and data protection policies
• Maintain accurate records of daily operations, including occupancy, arrivals, departures, and guest preferences
• Support package handling, mail distribution, and other guest services as needed
• Assist with group check-ins and meeting/event support when required

Benefits

• Paid Time Off during your first full calendar year for Full Time employees!
• Medical, Dental and Vision Benefits for Full Time employees!
• 401k with up to 4% Employer Match!
• Membership Discounts to the Sands Family YMCA
• FREE Lunch and/or Dinner during your shift!
• Robust and formalized training program to get you doing what you love as soon as possible!
• Rooms, Food & Bev, and Spa Discounts at The Lake House!
• Many Employee Discounts at The Lake House and through LifeMart!
• Company sponsored Community Service and Wellness Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed