Front Desk Agent - Hilton Garden Inn, Morgantown
About The Position
The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team! We are looking for a Front Desk Agent with a friendly attitude to become part of our team! Position Overview: Responsible for checking-in and checking-out guests and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOP’s.
Requirements
- High School diploma.
- 1-2 years of experience working as a hotel front desk agent preferred.
- Competent computer skills including knowledge of Microsoft Word and Excel.
- Organizational skills and attention to detail.
- Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
Responsibilities
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Cleaning and organizing on downtime.
- Adhere by the Hilton brand standards, trainings, and requirements.
- Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
- Assist with laundry department with folding of linens when needed.
- Inventories guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping, lobby, laundry, and public areas.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
