Front Desk Agent | Hotel Celare, a Marriott Tribute Portfolio

SHANER•Cincinnati, OH

6d•Onsite

About The Position

Shaner Hotels is offering an exciting opportunity to be part of something extraordinary. Welcome to Hotel Celare—a vibrant new destination in the heart of Cincinnati’s innovation corridor. Perfectly situated overlooking the University of Cincinnati and just minutes from downtown, our hotel is located in The District at Clifton Heights, where culture, creativity, and community converge. Our thoughtfully designed spaces reflect a modern, energetic vibe—from the dynamic lobby to sunlit event spaces that open onto a wraparound terrace, perfect for any occasion. Guests and locals alike gather here to enjoy diverse culinary experiences, such as The Vick Rooftop Bar, and Iris Café. Whether it’s an energizing session in our 24/7 fitness center or a relaxing stroll through the surrounding shops and cafés, Hotel Celare is more than just a place to stay—it’s a vibrant hub for those with a curious spirit and a passion for connection. Be part of Cincinnati’s newest hospitality experience. Join us at Hotel Celare—where every day is an invitation to explore, connect, and thrive.

Requirements

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
Process all payments according to established hotel requirements
Provide information and services to any guest or visitor in a friendly, professional manner.