Front Desk Agent - Hilton University of Florida Conference Center

Pyramid Global Hospitality•Gainesville, FL

14d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here. What you will have an opportunity to do: Overview Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions our guests experience. We are seeking individuals who are warm, dependable, guest-focused, and committed to delivering outstanding hospitality.

Requirements

High school diploma or equivalent
A strong desire to positively impact others and create memorable guest experiences
Outgoing, engaging, and professional demeanor
Computer literacy and comfort with administrative tasks
Excellent verbal and written communication skills
Ability to work efficiently in a fast-paced environment
Ability to stand for the duration of the shift
Availability to work various shifts, including weekends and holidays

Responsibilities

Perform all room clerk functions, including friendly and efficient guest check-in and check-out
Complete cashier functions, including accurate posting of charges for individuals and groups
Maintain hotel banks and cash receipts with accuracy and accountability
Handle reservation functions, including entering and updating group files
Serve as a concierge resource, providing local entertainment and area recommendations
Support and adhere to all hotel policies as outlined in the Employee Handbook
Maintain exceptional guest and employee relations
Work collaboratively with all departments to ensure a seamless guest experience
Collect guest feedback and comment cards with an enthusiastic and service-driven approach