Front Desk Agent (Full-Time)
About The Position
The Front Desk Agent serves the guests at Lanier Islands Legacy Lodge in a professional manner, maintains guests records in an orderly manner, and works with others in anticipating and servicing guests' needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet and check in all guests. Assist in all guest needs and requirements, anticipating them when possible. Maintain correct room status at all times, keeping Housekeeping informed of all changes. Assist guest in making future reservations. Maintain knowledge of all current policy and procedures. Assist with arrival/departure. Be an ambassador for Lanier Islands by assisting guest with other island activities. Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts. Perform other duties as assigned.
Requirements
- High school diploma or GED
- Ability to comprehend and communicate either verbal in English and non-verbal methods.
- Ability to read and comprehend simple instructions, short correspondence, and memos in English and respond in writing
- Ability to read and interpret general business document or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers and associates.
- Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers and decimals.
- Ability to apply common sense understanding to carry out instructions
- Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to deal with standardized situations with only occasional or no variables.
- Ability to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, crawl, push or pull.
- Ability to reach with hands and arms and talk or hear.
- Ability to walk, sit, climb or balance, and taste and smell.
- Ability to lift and /or move up to 25 pounds.
- Specifically vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
- Applicants must have driver’s license and satisfactory Motor Vehicle Report (MVR).
Nice To Haves
- Prior experience working in hotels/resorts preferred but not required.
Responsibilities
- Greet and check in all guests.
- Assist in all guest needs and requirements, anticipating them when possible.
- Maintain correct room status at all times, keeping Housekeeping informed of all changes.
- Assist guest in making future reservations.
- Maintain knowledge of all current policy and procedures.
- Assist with arrival/departure.
- Be an ambassador for Lanier Islands by assisting guest with other island activities.
- Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
